1. Return Eligibility
A return may be accepted when the delivered product is incorrect, damaged, defective, incomplete or otherwise eligible under the return information shown for that product. The item should remain unused, with original packaging, labels, accessories and invoice where applicable.
2. Non-returnable Products
Opened, used, altered, customer-damaged, hygiene-sensitive, personal-care or specially marked non-returnable products may not qualify for return unless they were received damaged, defective or incorrect and the request is otherwise valid.
3. Report a Problem Promptly
Contact us as soon as possible after delivery. Share the order number, product name, reason and clear photos or video showing the product, packaging and issue. Delayed or incomplete evidence can affect verification.
4. Verification and Inspection
Rynox Hub may request additional details or inspect the returned item before approving replacement or refund. Approval is based on the product condition, evidence, order information and applicable category policy.
5. Return Pickup or Self-shipping
When return pickup is available, instructions will be shared after approval. In locations where pickup is unavailable, we may provide self-shipping instructions. Do not send a product without receiving confirmation.
6. Refund Method and Timing
Approved refunds are normally initiated to the original payment method or another agreed method. The time taken for the amount to appear depends on the payment provider or bank after the refund is initiated.
7. Cancellation
An order may be cancelled before dispatch when cancellation is available. Once dispatched, cancellation may not be possible and the applicable return process will apply after delivery.
8. Wrong or Missing Refund
Contact support with the order number and refund reference when an approved refund has not appeared after the payment provider’s normal processing period.