1. Order Processing
Orders are generally prepared within 1–2 business days after payment confirmation or order verification. Processing may take longer during public holidays, high-demand periods or when additional order verification is required.
2. Shipping Charges
Applicable shipping charges are shown in the cart or checkout before you place the order. Free-shipping offers may apply only when the order meets the displayed conditions.
3. Estimated Delivery
Delivery time depends on the destination, courier network, product availability and local service conditions. Any delivery estimate shown on the website is an estimate and not a guaranteed delivery date.
4. Tracking
When tracking is available, the shipment details are shared after dispatch through the order page, email, SMS or another available communication channel.
5. Correct Address and Phone Number
Customers must provide a complete delivery address, correct PIN code and reachable phone number. Rynox Hub is not responsible for delays or failed delivery caused by incomplete or incorrect information.
6. Delivery Attempts
The courier may contact the recipient and attempt delivery according to its service process. An order returned because the customer was unavailable, refused delivery or supplied an incorrect address may be subject to additional shipping charges.
7. Delays and Service Restrictions
Weather, transport disruptions, remote-location limitations, government restrictions, public holidays or courier issues may affect delivery. We will provide available information and support, but courier events outside our control may delay the order.
8. Damaged Package
When the outer package appears seriously damaged or tampered with, take clear photos or video before opening and contact Rynox Hub promptly with the order details.